Surveys are the most effective way to continuously get feedback from your customers, but they have gaps...  

1.  they don’t get to the root of the problem

2.   most customers don't want to take them

 

 

We believe the best way to get to the root of the problem is by having conversation.    

So we built a digital bridge that connects customers to your businesses Facebook Messenger to take surveys, so that if you need to have a conversation, you easily can. 

 

FEATURES

Get connected

Scan, Text, or Tap a link to get connected

 

Facebook MESSENGER

Utilizes a common platform so customers do not have to download additional apps

 

Fun & REWARDS

Add an element of fun for your customers to chose their rewards through games, elevating their experience

20 seconds or less

Make it easy and effortless for your customers to give you feedback.  Scan. Tap. Reward.

 

custom ads

Promote additional products and services through digital Ad Cards

 

Open Conversation

Make it easy to get to the root of the problems when you need to.

 

Feel Empowered 

Customers get connected to team members that have the power to make a difference.  Feel important.

 

 

Why customers don't want to take surveys?

  1. (motivation) Theres not a big enough reason why

  2. (time) average survey takes 2 minutes to complete

  3. (effort) they are tedious

Why customers are more likely to take our surveys

  1. (MOTIVATION). They Get Connected to team members that have the power to make a difference (feel important, like they make diff)

  2. (Time) our average survey takes 20 seconds to complete

  3. (Effort) Easy:  scan, tap, reward

 

 

 


Where & How you communicate with your customers matter.   Here's why we decided on Messenger.

Messenger

Who/What:  

  • Friends, Family, and interests

Email

Who/What:

  • Things I have to do for work...

  • People trying to sell me things...

  • Solicitors / Spam

 

Which one are you more likely to open, read, and respond?

Which one is faster and easier to communicate through?

Which one makes you feel better?


 

WHAT  TO EXPECT

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DESIGN (15 MIN)

Have a 1:1 conversation with Proxi's team and design your bot (Proxi builds survey bot in 24-72 hours)

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IMPLEMENTATION  (5 min - 1 HR)

Set up your survey bot across various digital and print locations including websites, newsletters, menus, products, & games

CUSTOMERS CONNECT (∞)

Customers discover survey bot across various locations and connect to your Proxi Community

ANALYTICS (∞)

Receive a google data studio dashboard and weekly analytic reports.