Surveys are the most effective way to continuously get feedback from your customers, but they have gaps...
1. they don’t get to the root of the problem
2. most customers don't want to take them
We believe the best way to get to the root of the problem is by having conversation.
So we built a digital bridge that connects customers to your businesses Facebook Messenger to take surveys, so that if you need to have a conversation, you easily can.
Scan, Text, or Tap a link to get connected
Utilizes a common platform so customers do not have to download additional apps
Fun & REWARDS
Add an element of fun for your customers to chose their rewards through games, elevating their experience
20 seconds or less
Make it easy and effortless for your customers to give you feedback. Scan. Tap. Reward.
Promote additional products and services through digital Ad Cards
Make it easy to get to the root of the problems when you need to.
Customers get connected to team members that have the power to make a difference. Feel important.
Why customers don't want to take surveys?
(motivation) Theres not a big enough reason why
(time) average survey takes 2 minutes to complete
(effort) they are tedious
Why customers are more likely to take our surveys
(MOTIVATION). They Get Connected to team members that have the power to make a difference (feel important, like they make diff)
(Time) our average survey takes 20 seconds to complete
(Effort) Easy: scan, tap, reward
Where & How you communicate with your customers matter. Here's why we decided on Messenger.
Friends, Family, and interests
Things I have to do for work...
People trying to sell me things...
Solicitors / Spam
Which one are you more likely to open, read, and respond?
Which one is faster and easier to communicate through?
Which one makes you feel better?
WHAT TO EXPECT
DESIGN (15 MIN)
Have a 1:1 conversation with Proxi's team and design your bot (Proxi builds survey bot in 24-72 hours)
IMPLEMENTATION (5 min - 1 HR)
Set up your survey bot across various digital and print locations including websites, newsletters, menus, products, & games
CUSTOMERS CONNECT (∞)
Customers discover survey bot across various locations and connect to your Proxi Community
Receive a google data studio dashboard and weekly analytic reports.